QueuePlanner™ Features : Key features that work for you

QueuePlanner, is an easy to use module designed to optimise staff schedules to passenger check-in queuing profiles. Developed working alongisde TACA Airlines, a leading airline in the Americas, functionality has now been extended that makes it an ideal solution for workload modelling and forecasting in retail and call centre environments, in addition to aviation.

QueuePlanner calculates optimal staffing levels based on average transaction times and average queue waiting times or by service goal percentages. The proven Erlang C queuing algorithm then rapidly calculates the number of staff required based on forecasted customer volumes and the service standards required for each type of customer.

Features:

• Powerful graphics to help analyse customer queuing profiles
• Determine daily staff requirements, by skill type, using service standards and queuing profiles
• Easy to use functionality allows you to quickly vary service standards and/or queue wait times to analyze resourcing implications
• Understand how well current staffing levels are achieving your organisations service goals

Technical Details:

Rostima QueuePlanner is a Windows 95/98/2000/XP compatible application capable of running on your local area network (LAN), or through your wide area network (WAN) using Citrix. The user interface is implemented using innovative tools and techniques that allow the automated processes to run lightning fast. Rostima QueuePlanner is also capable of interfacing with existing systems to allow maximum use of your existing data.