Accenture selects Rostima software

Leading consultancy will use Rostima Scheduler to help deliver high standards of customer service for its NHS clients.

London UK 17th July 2004 – Accenture, the global management consulting, technology services and outsourcing company, has chosen Rostima software to provide staff planning and scheduling efficiencies for its NHS Level 2 Support centre which responds to telephone tech support queries from Accenture’s National Health Service clients.

Rostima’s Scheduler software will be used to produce robust, easily maintained rosters and replaces a time-consuming spreadsheets and a paper-based system.

Rostima was selected by Accenture following its evaluation of a number of different rostering software systems and will enable the centre to effectively plan and manage its workforce.

Rostima Scheduler is an excellent fit with the way Accenture’s NHS Level 2 Support centre works. It accommodates staff preferences, is flexible to use, and provides easy what-if analysis so that different roster possibilities can be quickly produced and considered. These features will ensure that the centre has efficient schedules to match demand profile changes so that it always has sufficient staff to respond to its NHS clients’ queries.

Stephen Aitken, CEO of Rostima commented: “Accenture is a very large, highly successful consultancy and we are delighted they chose Rostima software. This agreement is further testimony to Rostima’s suitability for call centre environments.”

Rostima Scheduler produces optimal schedules which match workload to staff resources while taking into account employee preference and availability, thereby reducing the level of staff dissatisfaction and employee turnover.

Rostima Scheduler provides in-built tools for workload modeling and what-if analysis of the workplace, providing the ability to analyse current schedules and identify the potential cost savings from new efficient schedules.

The graphical Windows-based interface for Rostima Scheduler is designed with ease of use in mind.

About Accenture
Accenture is a global management consulting, technology services and outsourcing company. Committed to delivering innovation, Accenture collaborates with its clients to help them become high-performance businesses and governments. With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills and technologies to help clients improve their performance. With approximately 90,000 people in 48 countries, the company generated net revenues of US$11.8 billion for the fiscal year ended Aug. 31, 2003. Its home page is www.accenture.com.

About Rostima
Established in 1996, Rostima is a global leader in workforce management solutions. The open, flexible technologies developed by Rostima enable organisations to optimise their labour schedules by matching workload to staff resources thereby increasing operational efficiency, reducing labour costs, improving staff retention, and improving service levels.

Rostima’s flagship software, Rostima Scheduler™, has been selected by major corporates and medium sized organisations in the transport, logistics, airport services, hospitality, and retail sectors. Clients include Lufthansa Sky Chefs, P&O Ports, Securicor, ASIG and Australian Air Express.

Today, Rostima is defining the way organisations approach labour scheduling. For more information, call +44 (0)1628 581 630 or email sales@rostima.com

Note to Editors:
Rostima, Rostima Scheduler, RetailPlanner, DutyManager and DutyPlanner are trademarks or registered trademarks of Rostima Ltd. All other product and company names mentioned herein may be trademarks of their respective holders.